I do hear a lot people commenting on Netflix , I have an account and my view.
1) I like its streaming quality
2) Nice price ( $8 unlimited streaming)
3) Kids content
1) Interface - specially the PS3 interface. I will explain later what's the problem.
2) Targeted contents
OK, so now i explain the dislike on the interface.
The problem i think is vision less or non creative UI designers. People just follow whatever others do. So Netflix changed its interface just following windows mobile style. You may think why its bad ?
So lets look at the new GUI trend.
This GUI design trend is called Every thing in single window. So people doesn't need to switch interfaces. Just get every thing in one page. Like New Movies, New TV and then recommendations based on the content you watched.
Problem ? Single window GUI is nice if i can configure what content i can watch, ex: i like to see all the Hindi movies available but now no way in GUI, same happens for a french or any other language. So single window GUI is good if i can configure what i want to watch. If some one is deciding its sad :-(. Now you know the problem, no way to get the content we want. Search is there but its not giving what i want.
So if they change some more power to consumer to configure the interface, It will be great :-)
Second dislike :
Look for some movie, you don't get it. You will get some content ( its like dollar store, watch what they have at cheap price ).
Not something great, just another stuff so that if you have a kid and Internet connection is home its entertainment for 8 bucks.